Effective Date: 16 June 2025
Last Updated: 16 June 2025
This policy outlines the refund and cancellation terms for services offered by 1Manch.com. As a digital platform that enables listing, discovery, and coupon processing, 1Manch does not directly facilitate product sales or logistics between buyers and sellers. Therefore, refunds are applicable only to technical services such as:
Coupon listing and redemption (Users)
Subscription services and promotional tools (Merchants)
Top-ups to myBalance are generally non-refundable.
Refunds will be processed only in cases of technical error, such as duplicate payments or failure to credit.
Requests must be submitted within 7 calendar days from the date of the transaction, along with valid proof (transaction ID, receipt).
Approved refunds will be processed within 7–10 business days.
All coupons, once issued, are non-refundable.
Refunds will be considered only in the following cases:
Technical failure in coupon generation
Technical failure in redemption within validity period
Important Note for Users:
Coupons must be used at the participating merchant who has shared a valid store code. 1Manch is not liable if the merchant refuses to honor a coupon. Please report such incidents within 24 hours for review.
Payments made by merchants for subscriptions or promotional tools are non-refundable.
In case of a technical fault on the platform’s side, merchants may email [email protected] for support.
1Manch retains the right to review and approve refunds for genuine technical issues, subject to documentation and compliance checks.
To request a refund (for eligible cases), email:
Subject: Refund Request – [Your Username / Merchant Name]
Email: [email protected]
Include:
Description of issue
Transaction ID or receipt screenshot
Date of the incident
We aim to respond within 5 working days and resolve eligible cases within 15 working days.
By making payments on 1Manch, you agree not to raise chargebacks with your bank or provider without first contacting our support team.
False or unjustified chargebacks may result in account suspension and forfeiture of platform benefits (e.g., coupons, credits).
Refunds will not be issued for claims deemed fraudulent, abusive, or unsupported by evidence.
Repeated abuse of the refund system may result in account suspension or legal action.
If a user is denied coupon benefits despite using a valid coupon at a participating store:
The user must report the issue within 24 hours, along with:
Screenshot of coupon
Name of staff/store person
Receipt or photo evidence (if possible)
Verified cases may be refunded at 1Manch’s discretion, and the merchant may face penalties.
Approved refunds will be processed to the original mode of payment or credited to myBalance, as deemed appropriate by 1Manch.
1Manch reserves the right to deny refund requests in case of policy abuse or excessive dispute history.
No refunds will be issued for:
Promotional features
Free reward credits
Referral bonuses
Refund amounts and eligibility may change as per evolving platform policies.
This policy is subject to change without prior notice. The latest version will always be available on the platform. Continued use of 1Manch after any updates constitutes acceptance of the revised terms.
For support or questions, contact: [email protected]
